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What should I do if I have a family moving from my center to another center in my organization?
What should I do if I have a family moving from my center to another center in my organization?

If a family is transferring between centers, this guide will show you how to ensure you provide the correct access to the parent.

Madison Carlson avatar
Written by Madison Carlson
Updated over 8 months ago

If a parent or family is moving from your center to another center in your organization, there are a few steps you can take to ensure the parent has the proper access during their transfer.

If a parent is transferring from your center to another center:

  1. Ensure you inform the parent that you will be deactivating their account. They will no longer have access to photos, previous moments, previous invoices, etc from your center. MomentPath recommends informing parents at least one day prior to deactivating their accounts so they have time to download applicable information before their transition.

  2. Deactivate the child and parent accounts. (Need help? Click here)

If a parent is transferring to your center from another center:

  1. Inquire if the parent still has access to their previous center. This can be checked by asking the parent to sign into their MomentPath account. If they receive an error when logging in, proceed to the next step. Alternatively, you may ask the previous center if they have deactivated the parent's account.

  2. Add the child and parent to MomentPath as you normally would (Need help? Click here)

What happens if I add a parent before they are deactivated at their previous center?

Within MomentPath, parents have the ability to exist in two centers, which is called "Switching Communities". If you add a parent before they have been deactivated in their previous site, simply ask them to switch over to your community.

If a parent is active in a community and their account is deactivated, they will lose the ability to log into MomentPath. If this occurs, you have two options:

  1. Ask the previous center to reactive the parent's account. Once reactivated, the parent can switch to your community. Then, their previous account can be deactivated again.

  2. Contact support@lineleader.com with the parent's name, email address, and the name of their previous center. Our support team can manually move the parent's login to your center with your permission to do so.

If you have any questions, please contact us at support@lineleader.com

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