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Text Statuses

Learn more about what the statuses for your text messages mean

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Written by David Weiss
Updated over 6 months ago

Here are the possible statuses you may see for text messages you send from our system:

Accepted - The message servicer has received your request to create the message from a Messaging Service and is determining the optimal 'From' number from your service.

Delivered - The message servicer has received confirmation of message delivery from the recipient's carrier.

Delivery Unknown - The message has remained in the sent status for longer than 1 hour without receiving a further status update.

Failed - The message could not be sent. This can happen for various reasons including queue overflows, account suspensions and media errors.

Queued - The message servicer has received your request to create the message. All new messages sent from a specific phone number are created with a status of queued.

Received - An incoming message has been processed, and the message servicer has delivered the message to your number.

Sending - The message servicer is in the process of sending the message. This status is usually only present for a very short time, and in most instances will not be visible in the console or logs.

Sent - The message servicer has received a confirmation that the message is on the way to the recipient's carrier.

Undelivered - The message servicer has received a delivery receipt indicating that the message was not delivered. This can happen for a number of reasons including carrier content filtering (i.e. spam filtering), availability of the destination handset, etc.

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