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(For Parents) How to Complete Registration, Managing Your Account & FAQs
(For Parents) How to Complete Registration, Managing Your Account & FAQs
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Written by Imogen Shelton
Updated over 3 months ago

In this article for parents and guardian users of the Online Registration platform you can learn:

  • General Registration Platform Overview

  • How to Complete the Online Registration

  • How to Manage Your Account Post Registration

  • How to Purchase & Preschedule Punchcards (not applicable for all organizations)

  • How to Get Help

General Registration Platform Overview

  • Empower families to access, register and manage their child's registration

  • The registration site will be made available to parents/guardians via links found on the offering organization's website OR via QR Codes generated by the offering organization.

  • On the registration site parents/guardians can:

    • Add Child Details and answer all necessary registration questions​

    • Enter Family/Parent Details and Authorized/Emergency Contacts among other details.

      • NOTE: Unique Email is required for each family member.​

    • Select Program/s​ to register for

    • Select the Days a child is registering for/will attend care

      • Keep in mind some programs will require an Advance Notice (ex: Start Date will be 7 days post Registration Date).

      • Depending on the organization and program tuition and fees may or may not be prorated.

      • A registrant will be able to see a summary of details about the Program(s) they have selected: Pricing, Frequency, Program Dates, Time and Eligible Grades.​

    • Desired Start Date: The default will be the first day the program begins.​

    • Summary Page: Line-item charges displayed, once payment is completed; Check your email for a detailed receipt, account activation email, etc.​

How To Complete Registration

Please note that you must run all the way through registration for 1 child and then add additional children at end (cannot bulk register children). There will be an option to "Add Children" before full check-out.

  1. Visit Website or Scan QR Code​

  2. Add child information​

  3. Add parent information​

  4. Add another parent/caregiver to the child’s account​

  5. Select the programs you’d like your child to participate in​

  6. Select desired attendance days and start date​

  7. From the Summary tab: ​

    1. Add or Edit Programs​

    2. Add Child​

  8. From the Order Summary: ​

    1. Apply coupon code “As Configured by the Center Admin”​

    2. Submit the Registration via subsidy or district review process​

  9. Review your Charges: View your Line items and corresponding charges. Take note of Charges Due Today and Future Charges​

  10. Pay Now: Fill out your Payment method. Convenience fee charges are automatically to your payment amount. ​

  11. Check your email to see the detailed receipt, account activation email, etc.

Managing Your Account Post Registration

Access LineLeader Engage App on Apple or Google Store, or via web: http://app.momentpath.com/

Account Activation: How to activate your LineLeader Engage Account

Within your account you will be able to:

  • Once Logged in (username: email address) You can view your Dashboard which will include Billing and a summary of your child’s Moments/activities once the program begins.​

  • Manage Tab>People: You can view your Profile and your Child/Children profiles​

  • Program Tab: Modify current programs ; Modify days of attendance​

    • Note: Decreasing days does not result in a refund, but increasing days generates a prorated invoice.​

  • Managing Child Profiles: Parents can add new children to their account and create their profiles under Manage > People > Add Child​

  • Cancel an existing program your child is enrolled in:​

    • Navigate to the child’s profile.​

    • Select the 'Programs' tab.​

    • Choose the program to modify ​

    • Choose the 'Cancel Program' option beneath the start date selector​

    • Select the last day of attendance and provide a reason for cancellation.​

Punch Cards​

Additional Features may be available for purchase through your program such as Punch Cards. ​Punch cards are used to pre-purchase a set number of drop-in days in.

This is a one-time charge. This is not available for every organization that utilizes the registration platform.

If available, you can purchase these by:​

  1. Visit a child’s profile​

  2. Tap on the “Programs” tab​

  3. In the “Add Programs” section, select the punch card option​

  4. Complete the check out process​
    ​

You can also preschedule the use of a punch card​ (after successfully purchasing a punch card)​:

  1. Tap “Preschedule” under a punch card day near the top of the “Programs” tab​

  2. Enter the date in the future you’d like to use the punch card day​

  3. Select the schedule type you’d like to attend​

  4. Save​

  5. You may also practice canceling that prescheduled day if you’d like!

How to get Help

  • Click (i) icon on the top right corner of your dashboard​

  • From here you can access the Knowledge Base of articles on program set-up (and revisit this guide!)

  • If you have technical issues using your account or the registration process - Click App Support to contact LineLeader Technical Support

    • Issues like: Login issues or load times

    • Please note: The technical support team cannot:

      • Answer questions about organizations, programs or staff.

        • This team only operates the application's technical configuration and support.

      • Edit account details that are incorrect (were entered incorrectly) - you will need to contact your child's program director for those updates.

        • This team cannot add or remove guardians, additional contacts or emergency contacts.

  • Chat with your School if you have questions on or about the Programs​, attendance, billing or more!

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