Our Help Resources
Our team also several resources for helping you find answers to your questions fast and learn the tools at your speed:
The Knowledge Base: Documentation & User Guides - (where you are now! - http://educate.lineleader.com ) Your go-to for help documentation, how-to articles, and best practice suggestions. This is our support command center. You can visit it directly or you can always get to it easily from the application by clicking on the “i” icon in the top right and clicking “Open Help”.
Tip: Use the search functionality to help find relevant content for your question or pursue through the many help articles housed there to start becoming a super-user!
2. Videos Trainings –
For Manage & Engage platform: you can find helpful, short video guides and refreshers at https://learningpath.momentpath.com/
Pre-recorded webinars: We host many recordings of our bi-weekly webinar trainings here on the Knowledge Base - https://educate.lineleader.com/en/collections/3443172-user-training-video-recordings
3. Webinars/Live Refresher Trainings – https://lineleader.com/webinar-trainings - Sign up for our regularly offered webinars to continue to learn more about the offerings of your powerful new toolset and get refreshers where needed.
4. Other Resources: We have many other resources to help your institution thrive. Browse childcare resources tailored to your team or your business needs and stay up to date on the latest trends in childcare enrollment, parent engagement, and center management.
Subscribe to our Newsletter, browse our Blog, sign up for a Webinar for continued training, check out What’s New: Resource Center
Contacting Technical Support
You can contact our Customer Service three ways:
Email: support@lineleader.com
Chat: Click "Chat With Us" - bottom of the window when you are logged-in the platform.
Tip: This is our most recommended course of action for quick questions and fastest turnaround for urgent needs.
Call: US Phone: +1 866.306.1985 (option 2) ; AU Phone: +61 2.8039.8276
Support Ticket: From our Enroll module users can open a Support Ticket directly by clicking on the “i” icon in the top right and clicking “Open/View a Support Ticket”.
Note: Our Support team is M-F business hours and operates under standard Service-Level agreements for response times.
Submitting Tickets and Emails – Best Practices
Submitting a detailed ticket or email to customer support helps us better understand the issue, and ultimately reach a faster resolution and minimizes any investigation back-and-forth.
What to include:
Please include a summary with as much detail as possible of the issue and tell us both the expected behavior as well as the observed behavior.
If possible, include the URL of the page where you have experienced the issue. Alternatively, please provide step-by-step instructions on how to reproduce the issue.
Try to capture a screenshot and attach that to the email or ticket.
When submitting unexpected feature behavior it’s also helpful to point out what browser you are using.