When you want to remind a lead or a staff member of an upcoming task, for example, an upcoming tour… you have the ability to send them a reminder email or text:

To read more about reminders, please see this article:

https://app.intercom.io/a/apps/d1mgbeuy/educate/articles/685574/show

In short, in this section, you can edit the reminders that go out to leads or staff members: