Understanding the Message Center for Staff
Madison Carlson avatar
Written by Madison Carlson
Updated over a week ago

MomentPath’s message center allows parents and staff to communicate with one another. The message center is designed to allow parents to share information and respond to teachers’ comments. If there is a pressing issue, please consider calling the parent directly.

Here’s how to make the most out of the Message Center!

The Message Center can be found by clicking on the chat bubble in the bottom menu bar.

If there are other multiple accounts signed in on your device, you will be asked to verify your account. If your center uses pins, you can use your pin code to sign in. If your center does not utilize pins, you will sign in with your account email and password.

Once you are in the message center and ready to start a new message, click the "+" in the upper-righthand corner.

Begin typing whom you would like to send a message to in the “To:” section. The names will begin to appear as you type. If you select a child’s name, the family members associated with that account will receive the message. Those with an “Authorized Pick Up” relationship will not be notified.

You can then enter the subject and body message and click send!

Sending a message to multiple family accounts at once

If you would like to send a message to multiple family accounts, you can include them in the “To” field.

Each family account will receive an individual message and will not be notified that the message was sent to a group of people. For example, when a family account views the message above they will see:

The family member can reply to the message. All replies will only be visible to the staff member that sent the message. No other family accounts will see the responses.

Note: The Message Center is designed to allow parents and teachers to communicate within the MomentPath app. Staff and teachers will not be notified by a push notification when they receive a message. The Message Center is designed to keep the staff's focus on caring for the children in your center. If an urgent situation arises, please contact family members directly.

Did this answer your question?