Real-time updates can be turned on for individual family members. These alerts can be customized from the caregivers that only wish to receive an end-of-day summary to the caregivers that would appreciate a timely alert for each moment. Real-Time Notifications can be configured on either the mobile app or the web app. These settings are universal regardless of where you configure them.
Enable Notifications in the Mobile App
1. Log in to the Momentpath mobile app with your email address and password and tap “Sign In.” Click on the “People” icon in the menu at the bottom of your screen.
2. On the People screen, select your name to view your profile.
3. After selecting your profile, please select the “Notifications” tab to enable notifications.
4. On the Notifications tab, you can set your real-time notification preferences by tapping the notifications to receive “Push” alerts or “Email” alerts.
Enable Notifications in the Web App
1: Please log in to app.momentpath.com on a computer.
2: In the upper righthand corner of the screen, please tap on the three dots.
3: After clicking on the three dots, a menu will appear, please tap on your name to view your profile.
4: On your profile, select the “Relationships” tab.
5: On the “Relationships” tab, please set your preferred real-time notification preferences. Use the toggles to select which moments you would like to receive real-time updates. If it is gray they are turned off, if they are purple they are turned on.
Notes:
Ensure your center has your phone number added to MomentPath so we know where to send your SMS updates!
Email: Real-time updates will be sent via email
Push: Updates will show up on your phone's lock screen and via badges when your phone is unlocked.
SMS: Text message notification are limited to the Notification Moment and is turned on automatically.
To disable mobile and web notifications, you can follow the same steps you followed to enable notifications.
If you have any questions, please contact us at support@lineleader.com.