1. When you go to a family members transaction tab on their profile, you are able to view all of their past invoices.

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2. Each Invoice will have a status of “Due” or “Paid”. If the Invoice says “Paid” the family has fulfilled their responsibility.

3. Some invoices will have an additional flag displayed on the Transactions tab, These flags are designed to easily show center directors which invoices have received a refund or had a chargeback recorded on the invoice. These flags are for identification purposes only. It is possible for an invoice to have a refund but still be in “Paid” status. This simply means a refund was once issued against this invoice, but the family balance has since been satisfied with either another payment of a credit against the invoice.

Another flag you may encounter is “Chargeback”. This means the parents' payment was unsuccessful. Again, if a parent made a second payment against the invoice that was successful, it is possible to have an invoice in a “Paid” status and still see the “Chargeback” flag.

These additional flags are purely for easy identification of reversed payments on an invoice.

4. If you take a look at the Invoice Ledger for the invoice with the refund, you will see the “Credit” that zeroed out the invoice.

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If you have any questions, please contact us at support@lineleader.com