A chargeback occurs when the LineLeader payment system attempts to complete a transaction, but the transaction is unable to be successfully processed. Essentially, a client is attempting to make a charge that cannot be completed.
There can be a number of different reasons why a chargeback may occur. Let's go over some of the most common reasons for Chargebacks:
No Account/Unable to Locate Account: Account cannot be found. Most often, this is a result of the information being entered incorrectly or the bank account being closed.
Insufficient Funds: The bank account does not have sufficient funds to complete the transaction.
Payment Stopped: Member had previously requested a stop payment of a single or recurring entry.
Unauthorized Debit to Consumer Account Using Corporate SEC code: A business (corporate) debit entry was transmitted to a member’s consumer account, and the member had not authorized the entry.
No Cardholder Authorization: The cardholder states that they, nor anyone authorized by them, engaged in the transaction.
Invalid Account Number: There was an error in the format of the credit card or bank account number entered.
Duplicate Processing: The cardholder claims that a single transaction was processed more than once or the cardholder claims that they paid for the merchandise or service by other means (such as cash, check, other card, etc.).
Typically, chargeback occurs when an account cannot be located. If the account cannot be found or if the account has insufficient funds, there would not be an account charge in the parent's bank account. Note: When a parent experiences a chargeback on their account they will receive an email notifying them. They will be directed to reach out to their center for further instructions.
To view the recent chargebacks in your center you will want to navigate to the Billing tab on the left-hand menu. Once you open that tab you will see your billing dashboard. In the bottom left, there is a card labeled "Recent Chargebacks".
If you select "Manage Chargebacks" you will be able to view any chargebacks that have happened at your center in your chosen date range. You may choose to show resolved chargebacks as well.
After choosing your date range and clicking "Update" you will see a list of all of the invoices that concurred a chargeback. From there, you can select "action" on the right side of the line item to choose from a few options;
View Invoice: This will take you directly to the invoice that received the chargeback. This will give you insight as to which account/parent the chargeback came from.
Charge Family: This option will open the invoice back up to the family so they can make another payment on their invoice. The total on the new invoice will be the same as the original + their chargeback fee.
Mark Resolved: Once the invoice has been paid and the account is in good standing, you can mark it resolved.
If you have questions about a chargeback, you may contact us at support@lineleader.com