If your staff member cannot log in to LineLeader Manage, there are a few things you can check before contacting support@lineleader.com.
Check to see if their account was activated properly
From the left-hand menu, select “Manage” then “People” from the drop-down
Find the employee you need to check on and click on their name.
Click on the Profile tab.
If no email address is visible, they have not activated their account (see example below).
You can fix this! Click “Send Invitation”
Fill in their email address and click Send Invitation.
Check to see if their account has been deactivated
If an account has been deactivated, they will not be able to log in to app.momentpath.com Follow these steps to check on the status of an account:
From the left-hand menu, select “Manage” then “People” from the drop-down
Find the person you need to check in and click on their name.
You will see a message similar to the following on the Activity tab:
You can also go to the search bar (magnifying glass) at the top of the page. You can then either search by name or email and check the box that says "include inactive". From there, you will be able to search for any active or inactive member in your center!
If you need to reactivate the account, follow these steps to make that change.
Click the three dots above the photo box.
Select “Re-activate User”.
Click the Yes, reactivate! button.
Check for duplicate user accounts
You may need to check to make sure a user doesn't have more than one account in app.momentpath.com
From the left-hand menu, select “Manage” then “People” from the drop-down
Click the Filter button and select Show inactive, Staff, and Admin.
Scroll through the list and check to see if anyone is listed twice.
If a user has more than one account, follow the steps above to see if they have been activated or been deactivated.
Contact support@lineleader.com to have duplicate accounts removed from your app.