To clear cache and cookies when using Google Chrome on Windows, follow the steps detailed below:

Go to History, and select History.

• Click on the Clear browsing data, in the left-side column.

• Choose From the beginning of time and click again on Clear browsing data.

NOTE: Make sure the boxes next to Cached images and files and Cookies and other site and plug-in data are checked.
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To clear cache and cookies when using Microsoft Edge, follow the steps detailed below:

• Click on the menu button situated in the upper right corner.

• Click on Settings.

• Under Clear browsing data, click on Choose what to clear.

• Check the boxes next to Cookies and saved website data and Cached data and files.
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• Click on Clear.