To enable Two-Way Communication in your database, contact support@lineleader.com
Some things to note:
Any business rule created with Email or Text Received will trigger appropriate actions as built
In order to interact with Two-Way Communication, users must have the Communications Privilege within the Home>Manage Lead options checked
Inbound Responses can contain texts, images, and GIFs (Yes, we are equally as excited about the GIFs as you are!)
Home Screen Functionality
On your Home Screen, Two-Way Communication will be visible to any record on your level or below, considering specific user privileges.
What you can do on the Home Screen with Two-Way Communication:
Manage incoming emails and texts with a new Communications Tab. Some options within this tab include the ability to view:
My Communications
All Communications
The Numbers indicate the #of tasks within that segment
The option to view communications at different time frames, although it is important to note that your default view will be “Last 7 Days”. The Time frame options for viewing are:
Today
Since Yesterday
Last 7 Days
Last 30 Days
All
Reply to communications! This can also be done from the Lead Screen or Group Manager.
Dismiss the current view of inbound emails and texts; but don’t worry, this will not delete the message that is stored in the Lead’s record
What Two-Way Communication Will Do For You:
Besides allowing you to have a more dynamic way to connect with parents, Two-Way Communication will also:
Alert you if a reply to the message you are currently trying to reply to arrives before you are able to send out a response. For example, if your staff member is trying to reply to a message a new parent has sent them, but the parent responds before the staff member can send their message, our system will alert that staff member, because no one likes being left out of the loop… or awkward responses.
Alert you if another staff member has replied to the message that they are currently responding to. So just like the example above, if another person on the staff replies to a message that you’re working on, you’ll get an alert.
Allow users to review and download a document to their computer (email only), store it in the Document’s tab of the Lead file, or both. Which is going to make paperwork 1000 times easier for all of you!
Lead Screen Functionality
Once this feature is enabled, a Communications Tab will be added to the Lead/Child management screen. The tab includes a record of inbound and outbound emails and texts.
Headers here can be sorted by:
From Sender
Subject Line (Email Only)
Message (Text only)
Status
Direction
Both Email and texts views include:
Pagination of options and view options of 10, 25, 50, and 100 items per view
Search bars that give users the ability to search on any header that exists in the subsection
Within the Communications Tab, users will be able to:
Review inbound and outbound messages
Reply to inbound and outbound messages
The Activities Tab (Replacing the Past Activities Section) defaults to view past events outside of email and text communication. Users have the option to view these communications in their Activities by using the toggle at the top to see:
None
Emails Only
Texts Only
Emails & Text
Group Manager Functionality
Within the Group Email and Text History(s), a user can click into a past email distribution to view the details of that activity. There is also a new feature at the top of Group Email or Text Details screen that allows users to View Replies.
View Replies opens a list of any replies to that group message. Sorting Criteria allows users to sort by:
Name
Email
Time Replied
Search Bar Allows users to search by:
Name
Email Address
Time Replied
Drilling into an individual reply allows a user to:
View the contents of the message
Go to the Lead Record
Reply
For more information on this feature, contact us team at support@lineleader.com.