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Updating Organization & Location Information in LineLeader

When setting up your LineLeader account, you’ll manage two key areas of information: Organization Information and Location Information. Each serves a different purpose, so it’s important to understand how they work.

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Written by Imogen Shelton
Updated yesterday

1. Organization Information

Navigation Path:
Settings > Organization Information > Edit

What this is:
Organization Information is your corporate-level profile. All your locations report back to this record. Parents will not see most of this information (except for your organization logo, if uploaded).

Why it matters:

  • You must edit and save this section to begin your setup.

  • This is also where you’ll set up your Telephony Account Information (phone integration).

👉 For detailed steps on telephony setup, see the Telephony Setup article.

2. Location Information

Navigation Path:
Settings > Organization Information > Location Information > Edit

What this is:
Location Information is the public-facing profile for each of your centers. Families will see this information anytime they receive an email or text from your center.

Why it matters:

  • Accuracy here ensures parents see the correct contact information.

  • This includes your location’s phone number, email address, and other contact details.

  • If your email/text templates are showing incorrect details, you’ll need to update this section.

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Best Practice:
Double-check Location Information for each center to make sure families always receive clear and accurate contact details.

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