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How to Send a One-Off Text to a Family

Automated messages handle most of the communication during the enrollment process, which is nice.

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Written by Imogen Shelton

However, there are times when a personal, direct message can make all the difference.
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​Steps to Send a Direct Text:
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1. Go to the Family’s Hub Page
Start by navigating to the Family Hub for the family you wish to contact.
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2. Click the Chat Bubble
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To the right of the parent’s email address, you’ll see a chat bubble icon. Click it to open the messaging module.
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A purple and white circle with icons

AI-generated content may be incorrect.

3. Open the Messaging Module
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A text message window will appear, giving you access to templates and customization options.
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4. Choose a Template
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Select a text template from the dropdown.
​Tip: The General Text Template is a great choice! It automatically includes the guardian’s name, your name, email address, and phone number.
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A screenshot of a computer

AI-generated content may be incorrect.

5. Customize the Message
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Make any edits needed to personalize the message. Don’t forget to add emojis to keep the tone friendly and engaging! 😊
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6. Send Your Message
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Once you’re satisfied with the content, go ahead and send the text.

Using a direct text is a great way to complement your automated communications and maintain a warm, personal connection with families. It’s quick, easy, and helps keep the conversation going!

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