As we continue to strengthen our security, all LineLeader Enroll users will be required to set a new, stronger password over the coming weeks, starting Tuesday, March 18.
Below is a list of frequently asked questions to help you navigate this change.
Q: How do I reset my password?
A: First, log in to LineLeader as usual. Then, you will be prompted to create a new password. Next, you will receive an email to your account's recovery email with instructions on how to reset your password. You will see real-time feedback on your password strength. Once you set a new password, you will be immediately logged in.
Q: Where do I find my recovery email in my LineLeader account?
A: After logging into your account, navigate to the top right corner where your name is, then click on the three dots. Select 'Edit User' and scroll down to view the 'Recovery Email' field. Click this button for a tutorial on how to find your recovery email:
Q: How do I edit my recovery email?
A: After logging into your account, navigate to the top right corner where your name is, then click on the three dots. Select 'Edit User' and scroll down to update the 'Recovery Email' field. Type in your preferred recovery email address and hit 'Save'. You will then receive an email to your updated recovery email to confirm this has been reset. You must complete this action by Tuesday, March 18.
Q: What are the requirements for my recovery email?
A: Your recovery email must be unique across all LineLeader Enroll users.
Q: What if I cannot access my recovery email account?
A: A staff member with access to your LineLeader account will need to help you update your recovery email so you can successfully reset your password.
Q: When will I need to update my password?
A: You will be prompted to reset your password the next time you log in over the coming weeks, starting on March 18, 2025.
Q: Will everyone's password be reset?
A: Yes, all users will be required to create a new password.
Q: Can I reuse my current password?
A: If it meets the new password strength requirements, yes, you can enter your current password and continue using it.
Q: What are the new password requirements?
A: Password security is evolving beyond simple character length and mix. Here’s what to avoid in your new password:
Common words or names
Movie and TV show titles
Repeated characters (e.g., "aaaa")
Sequences (e.g., "abcd" or "1234")
Keyboard patterns (e.g., "qwerty")
Substituting digits for letters in words (e.g., "h3llo")
Personal information like birthdates or anniversaries
A strong password example: "k@xiRs82" is safer than "TheBigBangTheory", even though the latter is longer.
Q: How will I know if my password is strong enough?
A: A password strength bar will provide real-time feedback as you create your new password.
Q: How often will I need to change my password?
A: After this initial reset, you will need to update your password once a year.
Q: How can I remember a strong password?
A: Consider using a password manager like 1Password to generate and store secure passwords. Alternatively, create a passphrase using the first letter of a memorable sentence, replacing some letters with symbols or numbers.
Example: "People who live in glass houses shouldn't throw stones."
Convert to: "Pwlighsts."
Replace letters: "Pwl!gh2t2." (A strong password!)
For any questions, please contact our support team!